Shipping policy
Shipping Policy for TikTok Shop
Welcome to our store! We’re committed to delivering your orders quickly and securely. Please read our shipping policy below for all the details about processing, shipping times, and fees.
Processing Time
- Orders are processed within 1-3 business days.
- Custom or personalized items may require additional time, typically 3-5 business days, depending on the complexity of the design.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Options & Timeframes
- Standard Shipping: Typically arrives within 5-7 business days after processing.
- Expedited Shipping: Arrives within 2-4 business days after processing (available at an additional cost).
- International Shipping: Delivery times vary based on location and customs clearance; typically takes 7-21 business days.
Shipping Costs
- Shipping fees are calculated at checkout based on your location and selected shipping method.
Tracking Your Order
- Once your order is shipped, a tracking number will be provided via email or SMS. Use the provided link to track your package in real time.
Address Accuracy
- Please ensure your shipping address is correct during checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
Lost or Delayed Packages
- If your package is delayed or appears to be lost, please contact us within 7 days of the expected delivery date. We will assist you in locating or replacing the package.
International Customers
- Customs duties and taxes may apply for international orders and are the responsibility of the customer.
- Delivery times may be impacted by customs clearance processes in your country.
Returns & Refunds
- For items damaged during shipping or if you received the wrong item, please contact us within 48 hours of receiving your package for assistance.
Thank you for shopping with us on TikTok! If you have any questions about your order or our shipping policies, don’t hesitate to reach out to us.
Happy shopping!